Support
Have a question about PepAI? Most answers are below. If you can't find what you're looking for, email us at support@optimalapps.ca and we'll get back to you.
- PepAI is a private tracker for GLP-1 and peptide users. Log your doses, weight, water, and body measurements; set reminders; and watch your progress over time — all in one place on your iPhone.
- No. PepAI tracks the doses you log. It does not prescribe medication, suggest dosages, or replace a physician. Always consult your healthcare provider for any dosing decision.
- Yes. You can log any custom compound, including compounded semaglutide, tirzepatide, retatrutide, and research peptides. Set your own concentration and dose units; PepAI tracks whatever you put in.
- Basic logging is free. A PepAI Pro subscription unlocks AI face analysis, unlimited photos, color analysis, and advanced reminders.
- Yes. Your dose log, weight log, water log, body measurements, and face-scan photos are stored locally in an on-device SQLite database on your iPhone. None of that data leaves the device unless you explicitly opt in to backup. Read the full Privacy Policy.
- Yes. Open Settings in PepAI, tap Export Data, and PepAI produces a CSV/JSON archive of your logs that you can save or share.
- Yes. The annual plan comes with a 3-day free trial. You can cancel anytime during the trial and you won't be charged. After the trial ends, your subscription bills automatically through your Apple ID.
- Subscriptions are billed by Apple, so cancellation happens in iOS: open Settings → tap your name at the top → Subscriptions → tap PepAI → Cancel Subscription. Your access continues until the end of the current billing period. Apple requires that you cancel at least 24 hours before the period ends to avoid the next renewal.
- In PepAI, tap Restore Purchases on the paywall or in Settings. Make sure you're signed into the same Apple ID that made the original purchase, and your subscription will reactivate instantly. You can also check App Store → your account icon → Subscriptions to confirm status.
- Signing in with Apple lets your subscription and (if you opt in) your data follow you across devices. We never see your password, and Apple only shares your email if you choose to share it during sign-in.
- PepAI uses the camera for face scans and progress photos. If you previously declined, open iOS Settings → PepAI and flip the Camera toggle on.
- PepAI is designed for iPhone. It runs on iPad in iPhone compatibility mode but the interface is tuned for the phone.
Still need help?
Email us anytime. We read every message and reply within a few business days.
For data, privacy, or account-deletion requests, see our Privacy Policy. For terms of use and the EULA, see our Terms of Service.
Wegovy®, Ozempic®, and Rybelsus® are registered trademarks of Novo Nordisk A/S. Mounjaro® and Zepbound® are registered trademarks of Eli Lilly and Company. PepAI is an independent tracker and is not affiliated with, endorsed by, or sponsored by either company.